Refund policy

RETURN POLICY

The following refund policy applies to all products except those stating their own refund policy with the product description.

We offer 100% hassle-free return policy to our valued customers within 7 days of the invoice date.

Please contact us by Email before shipping your product. Please mention the following when emailing us: Order Number and the reason for return, its that simple.

In order to get full refund with the exception of the shipping cost, the product MUST be unopened. Open products will not be refunded. 

If your package is returned back to us (Apex Nutrition) due to wrong address you provided to us at the time of your purchase, full refund can be issued to you if necessary at the discretion of Apex Nutrition with the exception of the total shipping cost we've incurred to have it shipped to you and to have it returned to us by the shipping company. If you chose to have us re-ship your package to you, you will need to pay for the shipping cost to have it re-shipped to you and the cost we incurred to have it shipped to you initially and the cost to have it returned to us. This goes for purchases that qualified for FREE shipping or NOT at the time of your initial purchase for the order.

If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Apex Nutrition to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Apex Nutrition immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Apex Nutrition of damaged goods within the first 1-2 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

Give us a Call to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE products can be returned directly to Apex Nutrition within 3 days from the invoice date, at Apex Nutrition discretion for: credit, replacement or exchange.

CREDIT CARDS

Credit card charges are processed after products are processed at out warehouse.

CANCELLATION POLICY

Canacellation fees apply to cancelled orders that are already in the processing phase. 15% of the order value will constitute the fee and is not refundable in the event of a cancellation.

An order cannot be cancelled after it has been dispatched from our premises.

An order cannot be cancelled if items were specifically requisitioned, by us, from our suppliers to fulfill the order.